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Fix Auto UK has launched a new online platform enabling retail customers to request an estimate for repairing their vehicle straight from their smartphone.

Developed to provide a direct and convenient link between motorists and their local Fix Auto repair centres, the user-friendly online system also features a simple back office interface to help Fix Auto franchisees to easily administer the rising volume in retail enquiries that they receive.

The platform – developed in collaboration with Fix Auto World - is available both on FixAuto.com and every Fix Auto bodyshop’s own website via a ‘Get An Estimate’ link, where the customer is taken through a series of three steps – provide their registration number; upload images of the damaged area; and supply contact information.  Once submitted, the enquiry will be sent straight through to the customer’s local Fix Auto bodyshop.

Using Fix Auto’s Fix System platform, a Fix Auto bodyshop can then quickly communicate directly with the customer to provide them with an estimate based on the images received or ask the customer for further information if needed.

Ian Pugh of Fix Auto UK, said: “Many motorists are simply too busy to take the time to visit a repair centre to enquire about repairing minor damage like a dent in a door or a scuff on a wheel.  This new platform means they can supply high quality images of a specific area of damage using a mobile device at any time of day or night, and our bodyshops can quickly provide them with an estimate.

“The platform will help our franchisees to manage their ever-increasing numbers of retail enquiries, and will provide a much better customer journey to their prospective customers.  Speed of response is the key to converting retail enquiries into profitable repair work, and this new platform will help to give our bodyshops a edge in this competitive space.”


Notes to Editors:

  • Fix Auto UK is part of a global franchised network of more than 686 bodyshops.
  • Fix Auto UK carries out more than 150,000 body repairs per year for leading motor insurance companies, fleets, and retail customers.
  • Fix Auto UK, Lyndale House, Harcourt Way, Meridian Business Park, Leicester, LE19 1WL. Tel: 0116 3265401.

Please Note:
For further information please contact Mark Richards on 07774 861596.