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Fix Auto UK has turned to The Motor Ombudsman to install further customer confidence in the services of every franchise partner.

The Motor Ombudsman is the Ombudsman dedicated to the automotive sector, and the repairer will now have a working relationship with the organisation which aligns perfectly with its core values of transparency, honesty and trustworthy. Fix Auto UK will actively and openly promote The Motor Ombudsman’s services at every repair centre within the network to highlight that they are there to help retail customers in the event of a dispute.

The latest strategy runs alongside Fix Auto UK’s recent partnership launched on the review platform Trustpilot, whereby the network is encouraging customers to provide honest reviews of the services delivered by its franchise partners.

The Motor Ombudsman’s Chartered Trading Standards Institute (CTSI)-approved Service and Repair Code of Practice commits garages and repair centres to an open, transparent and fair method of business, aiming to maintain consistently high standards across the industry. Introduced in 2008, the Code is designed to ensure consumers receive an honest and fair service when work is undertaken on their vehicle, with accredited businesses also committing to the use of clear and accurate advertising, transparent pricing, employing qualified staff that act in the customer’s best interests, and having a swift complaints handling process in place should something go wrong.

Ian Pugh, Fix Auto UK’s Managing Director said: “We pride ourselves at delivering what we believe to be an industry-leading customer journey. That is paramount to everything we do as a network which is instantly being reflected in our Trustpilot reviews and overall TrustScore.

“However, in the event of a dispute with a retail customer we would want it resolved amicably and as swiftly as possible. That is where The Motor Ombudsman steps in as a truly independent and highly respected organisation if we couldn’t reach an agreement ourselves. It adheres to a strict Code of Practice, one that establishes consumer confidence that cements our position as industry leaders in customer service and repair quality.”

Commenting on the new partnership, Bill Fennell, Chief Ombudsman and Managing Director of The Motor Ombudsman, said: “We are delighted to welcome the Fix Auto UK network to our Motor Industry Code of Practice for Service and Repair.

“With more than 100 Fix Auto UK repairers gaining accreditation, this once again expands the extensive coverage of our Code offered to consumers across the UK. It equally demonstrates to motorists that, regardless of where they are located, they have the reassurance that every Fix Auto UK centre is striving for the highest standards of work and service, and that they have embraced the recommended operating guidelines set out in our comprehensive and long-established Code. This is a very exciting start to the year, and we are very pleased to be a part of the Fix Auto UK journey.”

Please Note, this picture was taken prior to Lockdown three.  The two were stood two metres apart.


Notes to Editors:

  • Fix Auto UK is part of a global franchised network of more than 776 bodyshops.
  • Fix Auto UK carries out more than 150,000 body repairs per year for leading motor insurance companies, fleets, and retail customers.
  • Fix Auto UK, Lyndale House, Harcourt Way, Meridian Business Park, Leicester, LE19 1WL. Tel: 0116 3265401.
  • Fix Auto UK’s Portfolio of wholly owned repair centres comprises Fix Auto Daventry, Fix Auto Colwyn Bay, Fix Auto Barnsley, Fix Auto Crawley, Fix Auto Paignton, Fix Auto Liverpool South and Fix Auto Castleford. The Network also holds a majority share in Fix Auto Goole.

Please Note:
For further information please contact Mark Richards on 07774 861596.


About The Motor Ombudsman
The Motor Ombudsman is the fully impartial Ombudsman dedicated solely to the automotive sector, and self-regulates the UK’s motor industry through its comprehensive Chartered Trading Standards Institute (CTSI)-approved Codes of Practice. Thousands of businesses, including vehicle manufacturers, warranty product providers, franchised dealers and independent garages, are accredited to one or more of the Codes, which drive even higher standards of work and service, and give consumers added protection, peace of mind and trust during the vehicle purchase and ownership experience.

For more information on The Motor Ombudsman, visit www.TheMotorOmbudsman.org.

The Motor Ombudsman media contact:
Simon Wittenberg
PR Manager
The Motor Ombudsman 
Telephone: +44(0)20 7344 1609   
E-mail: swittenberg@tmo-uk.org