FIX AUTO UK RECORDS ITS 1,000TH TRUSTPILOT REVIEW
Communication, customer service, high standard and team are just prime examples of recurring keywords used by reviewers to reflect Fix Auto UK and the service delivered by its franchise partners as it records its 1,000th Trustpilot customer review.
The recent introduction of Trustpilot’s automated service for non-centrally managed repairs encourages customers to appraise their experience within two days of work being completed which has further increased the number of reviews being received each day and has enabled Fix Auto UK to reach the milestone just six months after introducing the online review platform to its network.
Fix Auto Luton recorded the network’s 1,000 review with the customer citing ‘Excellent experience. Courteous and informative throughout the repair process and the work was completed slightly ahead of schedule at my request. Highly Recommend.’
Since January, its overall TrustScore has risen to an industry-leading 4.8 out of five, rating Fix Auto UK and its partners as excellent for customer service delivered. Eighty nine per cent of all reviews received have been rated as Excellent.
Trustpilot is arguably the global leader in providing consumers with a public platform to write down their unbiased feedback.
Commenting on the continued success, Fix Auto UK’s Managing Director Ian Pugh, said: “While we believed with total conviction in the high level of customer service our franchise partners deliver on a day-to-day basis, the feedback through Trustpilot confirms this and clearly positions us as industry leaders.
“This is just another example of where we are striving to continually increase our brand presence and awareness. Recording our 1,000th review after just six months, and more importantly recording a five-star score highlights the fantastic work of our partners up and down the country.”
Ian added: “As I have mentioned previously, this advocacy for our brand is invaluable and Trustpilot has allowed for the amazing service that is continually being delivered to be showcased for all to see. I would like to thank the hard-work of our partners during these challenging times, without their commitment we wouldn’t have got to this milestone in such a short space of time.”
Notes to Editors:
- Fix Auto UK is part of a global franchised network of more than 777 bodyshops.
- Fix Auto UK carries out more than 150,000 body repairs per year for leading motor insurance companies, fleets, and retail customers.
- Fix Auto UK, Lyndale House, Harcourt Way, Meridian Business Park, Leicester, LE19 1WL. Tel: 0116 3265401.
- Fix Auto UK’s Portfolio of wholly owned repair centres comprises Fix Auto Daventry, Fix Auto Colwyn Bay, Fix Auto Barnsley, Fix Auto Crawley, Fix Auto Paignton, Fix Auto Liverpool South and Fix Auto Castleford. The Network also holds a majority share in Fix Auto Goole.
For further information please contact Mark Richards on 07774 861596.