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Fix Auto UK has partnered with Trustpilot, arguably the world’s most powerful customer review platform, to instil confidence and credibility in the service provided by its franchise partners.

As one of the first in the repair industry to directly connect with the global organisation, this ensures all 101 fully branded Fix Auto UK repair centres will adopt the Trustpilot system where all customers will be encouraged to share their experience.

To further emphasise Fix Auto UK’s position as offering an industry-leading customer service, the network has recorded a 4.6 out of five score from over 270 reviews during its month-long roll out.

The working partnership between Trustpilot and Fix Auto UK’s franchise partners ensures all reviews will be closely monitored independently by Trustpilot for their validity. 

Rob Pugh, Fix Auto UK’s Head of Strategy and Communications said: “The use of Trustpilot encompasses our transparency and trustworthy core values. The recognised platform puts the Fix Auto UK network firmly on the map with consumers as it is so widely utilised by customers of all different demographics. Our partnership with Trustpilot ensures every online review will provide an honest picture of Fix Auto UK and our franchise partners, showcasing our capabilities for the public to see.”

Rob added: “We have spent the last month introducing Trustpilot to the network. So far, the Trustpilot statistics show that 90 per cent of the reviews we have received have been awarded 5 stars which is a hugely positive start to our partnership.”


Notes to Editors:

  • Fix Auto UK is part of a global franchised network of more than 754 bodyshops.
  • Fix Auto UK carries out more than 150,000 body repairs per year for leading motor insurance companies, fleets, and retail customers.
  • Fix Auto UK, Lyndale House, Harcourt Way, Meridian Business Park, Leicester, LE19 1WL. Tel: 0116 3265401.
  • Fix Auto UK’s Portfolio of wholly owned repair centres comprises Fix Auto Daventry, Fix Auto Colwyn Bay, Fix Auto Barnsley, Fix Auto Crawley, Fix Auto Paignton. The Network also holds a majority share in Fix Auto Goole.


Please Note:
For further information please contact Mark Richards on 07774 861596.
Email: mrichards@fixauto.co.uk