Fix Auto Reading

Fix Auto Reading’s first priority is the safety of our customers and that’s why we’re able to keep you on the road with 100% approved parts from Volkswagen, providing unparalleled quality and reacting as they should in the event of a second accident.

For every repair we do, each customer is given a Repair Authenticity Guarantee which states that only approved and current repair methods and techniques were used to repair/replace any parts to the right standard. Our technicians are qualified and assessed on a regular basis to ensure we meet Volkswagen standards. These repair methods are updated throughout their lifetime and the right Volkswagen approved tools & equipment are used to ensure the right repair, first time – this includes the Paint & Materials that have been tested at length for quality including anti-corrosion properties.

Volkswagen approved diagnostic equipment and software (ODIS) is used to diagnose faults prior to repair alongside ADAS Calibrations to ensure all safety systems are working correctly at the end of the repair. With every repair we complete road tests to fully ensure the vehicle is safe for you and your family.

We’ll keep you updated throughout the repair and provide a thorough handover to explain the work we have carried out. Your opinion is really important to both us and we would love to receive feedback on our service. A few days after your car is returned to you, there will be a short survey invitation over to you via email. We would really appreciate it if you would complete this short survey for us. Please also watch out for it in your email inbox and also please check your spam/junk folder just in case it’s in there!

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