FIX AUTO CROYDON’S GRAND DESIGN DOUBLES PRODUCTION AND PAVES THE WAY FOR AN INDUSTRY-LEADING CUSTOMER EXPERIENCE
Fix Auto Croydon has successfully completed the first of a two-phase multi million-pound investment programme, in a bid to develop the most prestigious and customer centric bodyshop in London.
Owners Nick and Mark Boret have relocated their entire business to a 40,000 sq ft building just a stone’s throw from their previous site. This move allows the entire operation to be situated under one roof, which will streamline processes, increase efficiency and raise productive output to more than 80 vehicles per week.
The new bodyshop has been equipped with the latest state-of-the-art equipment, including a double-sized spraybooth capable of accommodating two vehicles or the longest LCVs. This, combined with a six-bay moveable spraybooth and an eco-friendly lighting system, creates the perfect working environment to repair vehicles.
Work on the second phase is now underway, and includes the installation of an imposing glass viewing wall spanning the entire width and height of the bodyshop, providing customers with a panoramic view into a pristine workshop as they drive in to drop-off or collect their vehicle.
Operations Director Rachel McGuinness, said: “While it served the company extremely well, our previous site was spread over several buildings which wasn’t conducive to the modern needs of a bodyshop and was holding our progression back.”
“Being under one roof enables us to adopt new processes and procedures which, combined with the very latest time-saving equipment, will significantly increase productivity. While these are still early days and there’s still building work to be completed, we are already witnessing the improvement.”
Mark Boret, added: “What we have developed here is one of the biggest, greenest and customer centric repair centres in London, if not the UK. We believe that delivering the ultimate unique and outstanding customer experience is central to our long-term future as a leading bodyshop, and this investment puts us in pole position to achieve just that. We think that being transparent is key, and to achieve this we are installing a large glass viewing wall that enables the customer to see, first hand, their vehicle being repaired and, more importantly, the care and expertise that we apply to every repair.”
Ian Pugh of Fix Auto UK, said: “What Nick, Mark and their team have delivered is an exciting development, not just for their business but also for the whole Fix Auto network. I am extremely proud to say we have yet another franchisee at the forefront of the industry, creating additional capacity for our insurer clients and offering an outstanding and unique customer experience, which is one of our core differentiators.”
Notes to Editors:
- Fix Auto UK is part of a global franchised network of more than 450 bodyshops.
- Fix Auto UK carries out more than 120,000 body repairs per year for leading motor insurance companies, fleets, and retail customers.
- Fix Auto UK, Lyndale House, Harcourt Way, Meridian Business Park, Leicester, LE19 1WL. Tel: 0116 3265401.
- Fix Auto Croydon, 5 Commerce Way, Croydon, CR0 4XA. Tel: 0208 6804401.
For further information please contact Mark Richards on 07774 861596.