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Fix Auto Grimsby
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(905) 309-1356

Job posting

Job Title: CUSTOMER EXPERIENCE REPRESENTATIVE/ADMINISTRATOR

Objectives

Responsible for all client experience activities in order to achieve maximum client satisfaction as measured by CSI results. Ensure the consistent utilization of Fix Auto best practices with respect to client reception, communication and flawless delivery on a timely basis. Manage communication and contact with clients and insurance partners to ensure client satisfaction.

Responsibilities

  • Ensure excellence in the delivery of the customer experience as outlined in Fix Auto best Practices and measured by CSI results
  • Effectively manage front office operations to ensure efficient organization and support of other front office staff
  • Create minor damage repair estimates for potential clients according to Fix Auto and insurance companies best practices
  • Ensure estimate follow up to maximize closing ratio
  • Closing of RO files 

Job Specifications

  • 3-5 years customer service experience; collision industry experience preferred
  • Strong analytical and process skills
  • Experience and competence with industry software; Audatex, Mitchell, ADP

 


 

GoogleMap
Address:
Fix Auto Grimsby
337 Main Street East
Grimsby, Ontario
L3M 5N9
canada
Email:
grimsby@fixauto.com
Tel:
(905) 309-1356

Business hours

Monday: 9am - 3pm
Tuesday: 9am - 3pm
Wednesday: 9am - 3pm
Thursday: 9am - 3pm
Friday: 9am - 3pm
Saturday: Closed
Sunday: Closed

North America > 1-800-INFO-FIX
UK > 08000 122 FIX
France > 0 825 800 150

Service 24/7