The customer promise
The simplicity of one-stop shopping
An automobile collision is a big disruption in your daily life. Everybody values continuity and keeping things moving along smoothly.
Fix Auto understands this, which is why we offer the convenience of one-stop shopping.
Fix Auto not only handles your vehicle repair, but also the processing of your claim. Our experts deal with insurance companies every day and are very experienced in their processes. That means no unnecessary delays. One-stop convenience simply gets your vehicle back to you faster.
A rock-solid guarantee
Any repairs undertaken by a Fix Auto body shop are guaranteed for life (as long as the insured remains the owner of the vehicle and obtains proof of repairs) and across our network. No ifs, ands or buts.
This guarantee is valid for as long as the insured remains the owner of the vehicle and obtains proof of repairs. It covers the costs of labour and finishing materials. The mechanical/body new parts guarantee is limited to that of the manufacturer/supplier.
The following are excluded: damage due to rust, normal aging of the vehicle, incorrect maintenance, natural perils or damage resulting from a subsequent collision.
MAKING A CLAIM
This guarantee is offered by the above-named franchise. All claims must be accompanied by the guarantee certificate and repair bill.
We promise you won’t find a better guarantee on the road. Most other auto repairers simply stick to the minimum protection required by law: X months and no more.
With us, you’re choosing the route of security and peace of mind. The Fix Auto lifetime guarantee is endorsed by all 360 of our body shops – a network stretching across Canada, the U.S. and even Europe. Wherever you are, you’re never far from worry-free service at a recognized repairer.
All in the details
Some people see a body shop repair as nothing more than a part replacement. We beg to differ.
Fix Auto’s professionalism can be seen in our attention to the smallest detail. We will look after you from start to finish. We listen, we care, we follow up. Everything we do is aimed at eliminating worries… and surprises!
The bottom line is: nobody wants to face a car repair, but it can be made as painless as possible. That’s the Fix Auto goal. And because all our shops are structured the same, you’ll be in good hands wherever you see the Fix Auto sign.