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Fix Auto Thornhill looks to improve processes and deliver high customer satisfaction

MILTON (Ontario), August 27, 2020 – Daryll O’Keefe, Regional Vice President for Fix Network Ontario, is pleased to welcome Fix Auto Thornhill to the network.

The Thornhill team has been in the collision industry for over 20 years. They were referred to the Fix Auto family by another owner operator, Fix Auto Markville.

General Manager Cathy Zhang says, “We know from our network that Fix Auto offers support to its franchise strategic partners, from streamlined processes to management tools and training programs that allow us to run our business profitably and keep our team up to date on the latest developments in the industry.”

Their decision to join Fix Auto was based on several factors such as lifetime warranty on customer vehicle repairs, high standards of safety and quality, and established relationships with paint suppliers, insurance companies and other industry players. “Fix Auto’s operations team has professionals with experience in the body shop business, which makes their advice and guidance in improving our processes valuable,” says Zhang.

The Fix Auto Thornhill team takes pride in repairing vehicles back to their original condition. Having been in the industry for so long, they have developed strong expertise in automotive electrical systems, mechanical repairs and auto body refinishing. The facility has installed brand new Axalta-Cromax Water Base Paint systems and uses Axalta paint materials. The shop is also in the process of purchasing new equipment to keep up with industry repair standards.

“Fix Auto Thornhill was looking for the value that a network can bring, helping them improve their operations so that they could deliver quality work and high customer satisfaction,” concludes O’Keefe. “We’re glad that they chose Fix Auto to be their partner and look forward to assisting their business growth and profitability.”


Fix Auto is part of the Fix Network which is Canada’s largest automotive aftermarket services provider. Celebrating more than 27 years of excellence, each Fix Auto centre is owned and operated locally offering hassle-free care and services that return vehicles to their pre-collision luster and performance. With over 285 locations in Canada and 675 points of service worldwide, Fix Auto is the premier global body shop network. Visit fixauto.com for more information.


Maliha Aqeel
Director, Global Communications
Fix Network
(905) 749-4406