Estimator – Fix Auto Wangara

Reports to: Bodyshop Manager

The role as an Estimator is to ensure that the customer receives a legendary customer service experience. The Estimator needs to ensure accurate repair plan and estimated completion date is provided. The Estimator is responsible for client sales and service activities to maximize revenue, profitability, and client satisfaction whilst. The Estimator is also responsible to ensure vehicle repair estimates are compliant to individual Insurer agreements such as agreed parts usage, allowances etc. Actively seek value-add sales opportunities and maximize gross profit when creating estimates. The Estimator manages communication and contact with clients and insurance partners to ensure client satisfaction. The Estimator works closely with the CSR & production team, and is responsible for providing accurate information to customers and insurance companies in terms of pricing, damage, and estimated time of repair.

Core Competencies

• Quality Orientation
• Customer Service Approach
• Time Management
• Problem Solving
• Accountability and Dependability
• Decision Making and Judgement
• Providing Consultation
• Research
• Ethics and Integrity
• Planning and Organizing
• Enforcing Laws, Rules and Regulations
• Mediating and Negotiating
• Coaching and Mentoring
• Communication
• Energy and Stress Management
• Teamwork

Job Duties

• Review insurance assignment, repair orders and estimates for repair cost and plan work to be performed.
• Collaborate with production and parts manager to ensure production and profitability targets are met.
• Create repair estimates for clients according to shop and insurance company’s best practices.
• Take required photos of damages as per shop’s Best Practices.
• Actively seek value-add sales opportunities when inspecting the vehicle.
• Develop estimates with a focus on projected gross profit, while managing severity.
• Uploading to and updating files for, our insurance partners timely and accurately.
• Collaborate with CSR to ensure exceptional follow-up and service.
• Monitor vehicle production in collaboration with production and workshop manager to ensure timely delivery.
• Review completed repair to be sure all operations are complete to shop’s standards.
• Maintain complete knowledge and comply with company and departmental policies, procedures and standards.
• Maintain a clean and orderly work area in order to comply with all health & safety procedures.
• Other related tasks as required.

Requirements

• Relevant automotive collision repair qualifications
• At least 2-3 years of collision repair experience in estimating/sales
• Experience in and competence with estimating systems (iBodyshop, AudaNet, Estimage Etc.)
• Possess a valid drivers’ license
• Ability to work independently in a busy environment
• Highly flexible, with solid interpersonal skills that allow one to work effectively in a diverse working environment
• Ability to work well under pressure
• Ability to deal with people sensitively, tactfully, diplomatically, and professionally at all times

Working Conditions

• Possible off-site work may be required
• Work both indoors and outdoors